Head of Operations

As part of the development of our new five-year strategy, to be launched later this year, we have restructured our internal operations to make the Trust more efficient and effective. We are seeking a full time Head of Operations to play a central senior role. Reporting to the Co-Directors and sitting on the Senior Management Team, the post holder will be responsible for the smooth running of all aspects of our operations, ensuring that our projects and programmes are delivered in a timely manner, in compliance with our obligations and with maximum impact.

This is a fantastic opportunity for a highly motivated individual with initiative, ambition and experience, looking to play an instrumental role in the development and growth of an international human rights organisation. It provides exposure both to management and strategic development work and is suited to someone who wishes to use a breadth of experience and skills, maintaining their own portfolio of work whilst managing others and contributing to senior management.

You will have an opportunity to use your experience of project logic and management systems and processes to ensure the smooth running of the Trust’s projects and help the team to develop new projects. You will also use your leadership skills to oversee the Trust’s financial, human resource and office management. The role will suit a highly organised individual with excellent communications skills, who is keen to push themselves, is innovative and prepared to challenge standard practice where needed.  

Areas of Responsibility

Strategic and Managerial responsibilities

  • Together with the Co-Directors, act as a member of the Senior Management Team;
  • Have primary responsibility for leading the organisational development elements of the Trust’s new strategy, once launched;
  • Lead the operations team, including through overseeing and supervising the work of the Finance Manager and Team Administrator, and represent this team at the senior management level;
  • Identify and maintain relationships with external sources of operational support where necessary

Project Management responsibilities

  • Co-ordinate the implementation of all grant-funded projects and work, including by maintaining an organisation-wide computerised task management system;
  • Monitor and report on project progress and risks;
  • Advise the Co-Directors and make informed recommendations on project implementation issues, including issues related to delivery and the management of staff and financial resources;
  • Optimise the planning, budgeting, management and reporting on all projects;
  • Ensure contractual compliance for grant-funded projects, including by maintaining compliance procedures;
  • Ensure compliance with monitoring and reporting requirements, and oversee the submission of donor reports;
  • Develop and implement improved monitoring and evaluation processes for the Trust’s programmes, including by developing strong internal processes and managing external evaluations;
  • Generate reports, statistics, tables, info-graphs and other materials showing progress against the Trust’s strategy and/or specific projects.

Project Development responsibilities

  • Oversee the process for monitoring, identifying and responding to calls for proposals;
  • In consultation with the Co-Directors, manage the preparation and submission of grant funded applications;
  • Take primary responsibility for ensuring strong project logic in project proposals, including by developing logframes with achievable and measurable objectives, outcomes and results.

Finance Responsibilities

  • Oversee and supervise the work of the Finance Manager, including in particular in respect to work planning and prioritisation;
  • Devise and implement a system for verifying financial information produced for management, donor and statutory purposes, including through engaging external resource;
  • Undertake periodic reviews of the Finance Manager’s work, through sampling and reviewing financial information to ensure accuracy and compliance with contractual requirements.

Human Resources

  • Maintain and keep updated and legally compliant Staff Handbook with all human resource related policies;
  • Take responsibility for personnel files, including ensuring the highest level of confidentiality;
  • Oversee the maintenance of records for staff attendance, annual leave etc.

Office Management

  • Oversee the Team Administrator’s work managing the London office, including the IT infrastructure, contracts and purchasing and maintaining records of internal resource availability;
  • In 2018, take responsibility for identifying a new London-based office space and managing the procurement and move.


  • The job description is a general outline of the job duties and responsibilities and may be amended as the organisation evolves. The post holder may be required to undertake other duties as may reasonably be required from time to time. 

Person Specification


  • A minimum of 3 years (ideally 5 years) experience of international grant project management for multiple projects of a minimum total annual value of £500,000 involving multiple stakeholders or partners;
  • Experience of centralised management of multiple projects running concurrently, with different donors and contractual requirements;
  • Experience of developing systems for monitoring and managing project delivery, donor compliance and monitoring and evaluation;
  • Experience of establishing and maintaining project management systems to plan, monitor and manage staff time;
  • Experience of the development of an international organisation, including knowledge of key donors and fundraising processes;
  • Experience of line management;
  • Strong knowledge of project logic and ability to develop and oversee implementation of excellent logframes, monitoring and evaluation and sustainability approaches;
  • Experience of financial management or of supervising a financial management function;
  • Superb organisational skills and initiative and a strong sense of responsibility;
  • Excellent numerical and IT skills;
  • Excellent communication skills for both external and internal communications;
  • Self-motivated and comfortable with working autonomously;
  • Commitment to equality

Highly Desirable

  • Experience of working on project management of EIDHR and/or US State Department donor contracts
  • Direct, hands-on experience of financial management in a grant-funded organisation;
  • Experience in using accounting software, in particular QuickBooks;
  • Experience of managing the Human Resources function of a small organisation;
  • Experience of office management;
  • Knowledge and/or experience of international human rights/equality and development work;
  • Language skills, in particular Russian, Arabic and/or Spanish

How to Apply 

The Equal Rights Trust is an equal opportunities employer. We may be able to consider visa sponsorship in accordance with the UK’s Immigration Rules.

In order to apply, please submit a completed application form (with your CV included) to recruitment@equalrightstrust.org, with the subject line “Head of Operations”. The deadline for applications is 5pm on 27 October 2017. Selected candidates will be contacted to undertake a written test and, if further shortlisted, to attend a panel interview in the week commencing 30 October 2017.

The successful candidate will be asked to start as soon as possible.

Salary and Benefits 

Salary £38-45,000 depending on experience
 Probationary period 3 months
 Annual Leave 25 days per year + public holidays (pro rata) 
Pension The Trust will also offer a pension contribution of 5% in addition to the annual salary. 
 Other benefits The Trust provides a flexible working environment with core daily hours and offers staff the opportunity to work from home one day per week where possible 
Location The post-holder will be based in our office in London